HiCare provides professional customer assistance services for Huawei devices.
HiCare provides you with common online services including customer services, issue feedback, user guides, service centers and self-service. HiCare aims to offer a one-stop shop for after-sales services in order to quickly identify and resolve any issues you encounter.
1. Service centers
Search for the addresses and numbers of your local service centers.
2. Hotline numbers
Search for your local hotline numbers and working hours.
3. Warranty policy
Search for Huawei’s after-sales warranty policy in your region.
4. Manuals
Provide you with a user manual that contains comprehensive function descriptions.
5. Forum
Provide you a place where you can communicate with other local phone users.
6. Warranty status
You can check the device warranty information.
7. Accessories price
You can query screen, motherboard, camera and other accessories prices.
8. Membership
You can experience outstanding service with a Huawei membership.
From version HiCare(old version) 2.0.4.301_OVE:
1.Net Promoter Score for user experience and interface optimization: After using Huawei device for a while, you may receive the NPS query for product improvement, We are looking forward for your active participation and your feedback is important to us.
2.Known problem modification.
All versions