- Bug fix for error report feature
- Bug fix
- New UX
- bug fix for diagnoticts on Android 7.0
- bug fix on categories of feedback
- Improvement of Feedback menu
- Improvement of search feature
- Fix bugs
(Services offered the above vary by different country and region. A list of supported countries and products can be found at the bottom.)
- FAQ: Experience fast trouble shooting, Galaxy specialized FAQ provides descriptions of how to resolve problems with direct links to related setting pages.
- Ask questions: User question will be answered within 24 hours during business hours (can be delayed by circumstances.)
- Error report: The more errors have been reported, the better Galaxy will be.
- Device diagnosis: Users can check the hardware status of their devices as well as optimize device performance by cleaning RAM, storage usage with one touch.
- A/S center: help to find a service center location and make reservation for needed customers.
- Users can share their opinions or discuss various topics freely in this space.
- Join membership program to experience various benefits for Galaxy users.
1. Device supported: Android 5.0 and above.
2. This application request network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply.
※ Access permission
The following access permissions are required for service delivery. For optional access permissions, the default feature of the service is enabled, although not allowed.
[Essential Access Permission]
[Optional Access Permission]
- Telephone: Purpose of calling the service center and checking the device number
- Camera: Purpose of diagnosis of camera function
- Microphone: purpose of diagnosis of recording function
- Location: Purpose of diagnosis of location function
- Storage: Purpose of providing attaching error log and photo file when reporting error
If your system software version is lower than Android 6.0, please update the software to configure App permissions.
Previously allowed permissions can be reset on Apps menu in device settings after software update.
Korea, HONG KONG, SPAIN, PORTUGAL, RUSSIA, CANADA, MEXICO, BRAZIL, UNITED ARAB EMIRAT, Kuwait, Qatar, Bahrain, Oman, Yemen, Japan, TURKEY, MOROCCO, SOUTH AFRICA, NIGERIA, GHANA, Kenya, Tanzania, Uganda, Burundi, Democratic Republic of the Congo, UKRAINE, CHILE, COLOMBIA, PANAMA, COSTA RICA, NICARAGUA, Honduras, El Salvador, GUATEMALA, Belize, Bahamas, Cuba, JAMAICA, Haiti, Dominican Republic, Antigua and Barbuda, Commonwealth of Dominica, Saint Lucia, Saint Kitts and Nevis, Barbados, Saint Vincent and the Grenadines, Grenada, Trinidad and Tobago, PUERTO RICO, Bolivarian Republic of Venezuela, ECUADOR, TAIWAN, FRANCE, GREECE, CYPRUS, NETHERLANDS, BELGIUM, LUXEMBOURG, POLAND, LATVIA, LITHUANIA, Estonia, AUSTRIA, SWITZERLAND, Liechtenstein, SERBIA, CROATIA, SLOVENIA, MONTENEGro, MACEDONIA, Kosovo, ALBANIA, Bosnia and Herzegovina, HUNGARY, ROMANIA, BULGARIA, CZECHO, SLOVAK, ARMENIA, AZERBAIJAN, GEORGIA, Belarus, KAZAKHSTAN, SENEGAL, Republic of Cote d'Ivoire, Mauritania, Cameroon, Guinea, Mali, Burkina Faso, Gabon, Gambia, Republic of the Congo, Rwanda, Sudan, Ethiopia, PERU, Argentina, SAUDI ARABIA, EGYPT, JORDAN, LEBANON, Syria, IRAQ, Palestine, India
S7 : SM-G930S/L/K/W8/X/F/FD, SM-G9300
S7 edge : SM-G935S/L/K/W8/X/F/FD, SM-G9350, SC-02H, SCV33
S6 : SM-G920S/L/K/W8/X/F/FD/FQ/I, SC-05G, SM-G9200, SM-G9208
S6 edge : SM-G925S/L/K/W8/X/F/FQ/I, SM-G9250, 404SC, SC-04G, SCV31
S6 edge+ : SM-G928S/L/K/N0/W8/X/F/C/G, SM-G9287
S5 : SM-G900S/L/K/W8/X/F/FD/FQ/I/H/M/MD, SM-G901F, SC-04F, SCL23
Note7 : SM-N930S/L/K/W8/F/FD, SM-N9300, SCV34, SC-01J
Note5 : SM-N920S/L/K/W8/X/I/C/CD/G, SM-N9200, SM-N9208
Note4 : SM-N910S/L/K/W8/X/F/C/CQ/H/U, SM-N9100
Note edge : SM-N915S/L/K/W8/X/F/FY/G/T, SM-N9150, SC-01G, SCL24
India only : SM-A910F, SM-G570F, SM-G610F, SM-J210F
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