Business
(768 ratings)
Version: 2.4.18 (95)
armeabi-v7a
bn, da, de, es, fr, hi, it, ja, mr, nl, pt, ru, ta, te, tr, zh
Package: com.zoho.support
8 downloads
8.62 MB (9,038,876 bytes)
Min: Android 4.4 (Kitkat, API 19)
Target: Android 10 (Q, API 29)
nodpi
Uploaded April 7, 2021 at 9:12AM UTC by HoldTheDoor
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Bug fixes and enhancements

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.

This release comes in several variants (we currently have 5). Consult our handy FAQ to see which download is right for you.

Variant
Arch
Version
DPI
2.4.18 APK
95
April 7, 2021
armeabi-v7a
Android 4.4+
nodpi
2.4.18 APK
95
April 7, 2021
arm64-v8a
Android 4.4+
nodpi
2.4.18 BUNDLEAPK bundle with base APK and 7 splits 7 S7 splits
95
April 7, 2021
universal
Android 4.4+
160-640dpi
2.4.18 APK
95
April 7, 2021
x86
Android 4.4+
nodpi
2.4.18 APK
95
April 7, 2021
x86_64
Android 4.4+
nodpi
Previous APKs for (arm-v7a) (nodpi) (Android 4.4+) variant
All versions
April 19, 2021
January 27, 2021
December 30, 2020
December 4, 2020
November 26, 2020
October 21, 2020
October 19, 2020
September 30, 2020
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