Business
(542 ratings)

• We’ve squashed a few bugs in the update.

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.

See available APKs and Bundles
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This release comes in several variants (we currently have 5). Consult our handy FAQ to see which download is right for you.

Variant
Arch
Version
DPI
86 APK
September 30, 2020
armeabi-v7a
Android 4.1+
nodpi
86 APK
September 30, 2020
arm64-v8a
Android 4.1+
nodpi
86 BUNDLEAPK bundle with base APK and 7 splits 7 SAPK bundle with base APK and 7 splits
September 30, 2020
universal
Android 4.1+
160-640dpi
86 APK
September 30, 2020
x86
Android 4.1+
nodpi
86 APK
September 30, 2020
x86_64
Android 4.1+
nodpi
All Releases
October 19, 2020
September 30, 2020
September 14, 2020
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