• You can now use templates and view its details while creating a ticket.
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts, access, edit and send them later.
This release comes in several variants (we currently have 5). Consult our handy FAQ to see which download is right for you.
October 21, 2020
Uploaded:October 21, 2020 at 1:43PM UTC
File size:8.77 MB
Uploaded:October 19, 2020 at 8:06PM UTC
File size:8.77 MB
Uploaded:September 30, 2020 at 9:51AM UTC
File size:8.31 MB
Uploaded:September 14, 2020 at 10:46AM UTC
File size:8.9 MB
Uploaded:July 30, 2020 at 6:33AM UTC
File size:8.48 MB
Uploaded:June 26, 2020 at 6:43PM UTC
File size:8.47 MB