Users can now share tickets with other departments for their agents to collaborate based on the access level.

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.

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This release comes in several variants (we currently have 2). Consult our handy FAQ to see which download is right for you.

Variant
Arch
Version
DPI
2.4.31 BUNDLE 7 S
109
March 1, 2022
universal
Android 5.0+
160-640dpi
2.4.31 APK
109
March 1, 2022
universal
Android 5.0+
nodpi
All Releases
Zoho Desk 2.5.0.1

Version:2.5.0.1

Uploaded:June 3, 2022 at 6:45PM UTC

File size:9.62 MB

Downloads:9

Zoho Desk 2.5
May 31, 2022

Version:2.5

Uploaded:May 31, 2022 at 3:47PM UTC

File size:9.62 MB

Downloads:14

Zoho Desk 2.4.34.1

Version:2.4.34.1

Uploaded:May 9, 2022 at 11:06AM UTC

File size:9.41 MB

Downloads:12

Zoho Desk 2.4.33
March 30, 2022

Version:2.4.33

Uploaded:March 30, 2022 at 1:16PM UTC

File size:8.97 MB

Downloads:18

Zoho Desk 2.4.32
March 18, 2022

Version:2.4.32

Uploaded:March 18, 2022 at 5:30AM UTC

File size:8.94 MB

Downloads:8

Zoho Desk 2.4.31

Version:2.4.31

Uploaded:March 1, 2022 at 2:55PM UTC

File size:8.9 MB

Downloads:12

Zoho Desk 2.4.30
February 9, 2022

Version:2.4.30

Uploaded:February 9, 2022 at 8:10AM UTC

File size:8.79 MB

Downloads:19

Zoho Desk 2.4.29.1
January 20, 2022

Version:2.4.29.1

Uploaded:January 20, 2022 at 1:51PM UTC

File size:8.5 MB

Downloads:16

Zoho Desk 2.4.29
January 10, 2022

Version:2.4.29

Uploaded:January 10, 2022 at 1:14PM UTC

File size:8.51 MB

Downloads:17

Zoho Desk 2.4.28
December 31, 2021

Version:2.4.28

Uploaded:December 31, 2021 at 6:54AM UTC

File size:10.24 MB

Downloads:21

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