Business
(477 ratings)
• We’ve squashed a few bugs in the update
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

Key features:

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

- Perform frequent ticket actions like edit, close and move with quick swipes.

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later.
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This release comes in several variants (we currently have 5). Consult our handy FAQ to see which download is right for you.

Variant
Arch
Version
DPI
81 BUNDLEAPK bundle with base APK and 2 splits 2 SAPK bundle with base APK and 2 splits
May 21, 2020
armeabi-v7a
Android 4.1+
320dpi
81 APK
May 25, 2020
armeabi-v7a
Android 4.1+
nodpi
81 APK
May 21, 2020
arm64-v8a
Android 4.1+
nodpi
81 APK
May 25, 2020
x86
Android 4.1+
nodpi
81 APK
May 25, 2020
x86_64
Android 4.1+
nodpi
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