"HiCare provides professional customer assistance services for Huawei devices.
HiCare provides you with common online services including customer services, issue feedback, user guides, service centers and self-service. HiCare aims to offer a one-stop shop for after-sales services in order to quickly identify and resolve any issues you encounter.
1. Service centers
Search for the addresses and numbers of your local service centers.
2. Hotline numbers
Search for your local hotline numbers and working hours.
3. Warranty policy
Search for Huawei’s after-sales warranty policy in your region.
4. Manuals
Provide you with a user manual that contains comprehensive function descriptions.
5. Forum
Provide you a place where you can communicate with other local phone users.
6. Warranty status
You can check the device warranty information.
7. Accessories price
You can query screen, motherboard, camera and other accessories prices.
From version Huawei HiCare 9.1.4.516:
1. [Repair progress] SN or SR number is no longer required to query the service records for the current account; Adds the retailer and collection point modules.
2. [Service info] Adds the service info module. Features of this module vary with regions.
All versions
April 30, 2019
April 11, 2019
March 8, 2019
February 13, 2019
January 28, 2019
January 4, 2019
December 24, 2018
December 14, 2018
December 4, 2018
November 15, 2018