Samsung Members is designed to help you solve problems you come across while using Samsung Galaxy device.
(Services offered the above vary by different country and region.)

■ Support
- FAQ: Experience fast trouble shooting, Galaxy specialized FAQ provides descriptions of how to resolve problems with direct links to related setting pages.
- Ask questions: User question will be answered within 24 hours during business hours (can be delayed by circumstances.)
- Error report: The more errors have been reported, the better Galaxy will be.
- Device diagnosis: Users can check the hardware status of their devices as well as optimize device performance by cleaning RAM, storage usage with one touch.
- A/S center: help to find a service center location and make reservation for needed customers.

■ Community
- Users can share their opinions or discuss various topics freely in this space.

■ Benefit
- Join membership program to experience various benefits for Galaxy users.

※ Note:
1. This application request network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply.

※ Access permission
Allow Samsung Members to the following permissions to diagnose and fix errors. Samsung Members may not work properly if the permissions aren't allowed.

[Required permissions]
Phone : Used to call Customer Service and check your phone number.
Storage : Used to attach an image or a video when sending error reports.
Diagnostic information : Used to create and save error reports.
Samsung account : Used to send error reports.
Location : Used to diagnose the GPS function.
Camera : Used to diagnose the Camera function.
Microphone : Used to diagnose the Microphone function.
Sensors : Used to diagnose the sensors.
Wi-Fi : Used to diagnose the Wi-Fi function.
Bluetooth : Used to diagnose the Bluetooth function.

[Optional permissions]
No optional permissions
From version Samsung Members 2.4.60.5:
v2.4.60.5
- bug fix on search menu
v2.4.60
- add feature on Edge Panel
- improve FAQs on he Contact us menu
v2.4.25
- add FAQs feature on App Shortcuts
- improve Support feature
- improve News & Tips feature
v2.4.07
- Bug fix : Staying on loading screen after app update
v2.4.06
- Display News and Tips on Contact us menu
- Add to Calendar feature for coupon
- New feature : Inbox
All versions
March 20, 2018
March 16, 2018
February 5, 2018
February 2, 2018
December 14, 2017
December 12, 2017
December 1, 2017
November 8, 2017
November 1, 2017
September 29, 2017