Expert support, community connection & exclusive perks.
Possibility starts here.

Discover your possibilities with Samsung Members.
In here, you'll discover just what you want, plus a whole world of other things you never knew you needed - until now :

■ Get insider tips to unlock your device's full potential

■ Easily review device diagnostics

■ Access exclusive events and benefits

■ Pose questions directly to the experts and
get 1-on-1 customer support

■ Connect and share with others in the community

(Availability and services offered above may vary by country and region)

※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.

※ Access permission
Allow Samsung Members to the following permissions to diagnose and fix errors. Samsung Members may not work properly if the permissions aren't allowed.

[Required permissions]
Phone : Used to call Customer Service and check your phone number.
Storage : Used to attach an image or a video when sending error reports.
Diagnostic information : Used to create and save error reports.
Samsung account : Used to send error reports.
Location : Used to diagnose the GPS function.
Camera : Used to diagnose the Camera function.
Microphone : Used to diagnose the Microphone function.
Sensors : Used to diagnose the sensors.
Wi-Fi : Used to diagnose the Wi-Fi function.
Bluetooth : Used to diagnose the Bluetooth function.

[Optional permissions]
No optional permissions
From version Samsung Members 2.4.70.6:
v2.4.62.7
- Bug fix
v2.4.62.4
- Support “Bixby Home Card”
v2.4.61.2
- fix for EU GDPR
v2.4.60.5
- bug fix on search menu
v2.4.60
- add feature on Edge Panel
- improve FAQs on he Contact us menu
v2.4.25
- add FAQs feature on App Shortcuts
- improve Support feature
- improve News & Tips feature
v2.4.07
- Bug fix : Staying on loading screen after app update
v2.4.06
- Display News and Tips on Contact us menu
- Add to Calendar feature for coupon
- New feature : Inbox
All versions
September 28, 2018
August 6, 2018
June 28, 2018
March 20, 2018
March 16, 2018
February 5, 2018
February 2, 2018
December 14, 2017
December 12, 2017