Expert support, community connection & exclusive perks.
Possibility starts here.

Discover your possibilities with Samsung Members.
In here, you'll discover just what you want, plus a whole world of other things you never knew you needed - until now :

■ Get insider tips to unlock your device's full potential

■ Easily review device diagnostics

■ Access exclusive events and benefits

■ Pose questions directly to the experts and
get 1-on-1 customer support

■ Connect and share with others in the community

(Availability and services offered above may vary by country and region)

※ Note:
This application requires network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply for network connection.

※ Access permission
Allow Samsung Members to the following permissions to diagnose and fix errors. Samsung Members may not work properly if the permissions aren't allowed.

[Required permissions]
Phone : Used to call Customer Service and check your phone number.
Storage : Used to attach an image or a video when sending error reports.
Diagnostic information : Used to create and save error reports.
Samsung account : Used to send error reports.
Location : Used to diagnose the GPS function.
Camera : Used to diagnose the Camera function.
Microphone : Used to diagnose the Microphone function.
Sensors : Used to diagnose the sensors.
Wi-Fi : Used to diagnose the Wi-Fi function.
Bluetooth : Used to diagnose the Bluetooth function.

[Optional permissions]
No optional permissions
From version Samsung Members 2.9.00.12:
v2.4.71.12, v2.9.00.12
- Support Android Pie
- Add Automatic checks feature
- Update Community Gallery board
v2.4.70.6
- Update Community feature
v2.4.62.7
- Bug fix
v2.4.62.4
- Support “Bixby Home Card”
v2.4.61.2
- fix for EU GDPR
v2.4.60.5
- bug fix on search menu
v2.4.60
- add feature on Edge Panel
- improve FAQs on he Contact us menu
v2.4.25
- add FAQs feature on App Shortcuts
- improve Support feature
- improve News & Tips feature
Variant
Arch
Version
DPI
(Android 5.0+)
Latest: 2.4.71.12 on December 11, 2018
(Android 9.0+)
Latest: 2.9.00.12 on December 11, 2018
All versions
December 11, 2018
December 11, 2018
December 5, 2018
November 23, 2018
November 12, 2018
September 28, 2018
August 6, 2018
June 28, 2018
March 20, 2018