Tools
(59,723 ratings)

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice.

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert
from accessing applications with customer's private information such as Gallery, Message,
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

See available downloads
There's a more recent version available below!
Download

This release may come in several variants. Consult our handy FAQ to see which download is right for you.

Variant
Arch
Version
DPI
1.5 (build 193) APK
193
October 20, 2017
universal
Android 2.2+
nodpi
All Releases

Version:1.5 (build 304)

Uploaded:November 19, 2021 at 7:37AM UTC

File size:11.22 MB

Downloads:43

Version:1.5 (build 302)

Uploaded:October 28, 2021 at 6:17AM UTC

File size:11.22 MB

Downloads:38

Version:1.5 (build 299)

Uploaded:September 23, 2021 at 5:10AM UTC

File size:10.88 MB

Downloads:80

Version:1.5 (build 294)

Uploaded:July 15, 2021 at 7:24AM UTC

File size:10.88 MB

Downloads:80

Version:1.5 (build 293)

Uploaded:June 11, 2021 at 4:20AM UTC

File size:10.88 MB

Downloads:104

Version:1.5 (build 291)

Uploaded:May 24, 2021 at 1:49AM UTC

File size:10.88 MB

Downloads:83

Version:1.5 (build 288)

Uploaded:March 27, 2021 at 7:19AM UTC

File size:10.88 MB

Downloads:99

Version:1.5 (build 285)

Uploaded:February 1, 2021 at 3:41AM UTC

File size:10.87 MB

Downloads:70

Version:1.5 (build 282)

Uploaded:January 22, 2021 at 1:46AM UTC

File size:10.94 MB

Downloads:48

Version:1.5 (build 281)

Uploaded:January 19, 2021 at 1:36AM UTC

File size:10.95 MB

Downloads:58

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