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Knox Manage Remote Support enables IT Admin's remote troubleshoot when users encounter a problem.

It is a remote troubleshoot solution for the IT Admin and users of Knox Manage.

Knox Manage Remote Support provides:
- Doesn't require in-person analysis
- Support all of Samsung devices
- IT Admin may record device screen as a video clip or screenshot for the reproduction purpose during the remote support
- Enables IT Admin to send the files to the user and vice versa.

Knox Manage Remote Support is provided as a part of Knox Manage on a valid license.

From version Remote Support for Knox Manage 21.4:

- Web based RS Viewer officially launched
- File transfer support
- File execution and APK installation support in File Browser
- Remote support screen resolution optimization applied
- Bug fixes

All versions