Knox Manage Remote Support enables IT Admin's remote troubleshoot when users encounter a problem.

It is a remote troubleshoot solution for the IT Admin and users of Knox Manage.

Knox Manage Remote Support provides:
- Doesn't require in-person analysis
- Support all of Samsung devices
- Record device screen as a video clip and send to IT Admin.
- Capture device screen as an image file and send to IT Admin.
- Enables IT Admin to send the files to the user and vice versa.

Knox Manage Remote Support is provided as a part of Knox Manage on a valid license.
From version Remote Support for Knox Manage 2.1.5:
- Authority delegation function added
- Supports more device (Wi-Fi only peripheral)
All versions