My Virgin Media (UK)

The My Virgin Media app is the easiest way to stay on top of your Virgin Fibre, TV and phone account, on the go. Get instant access to your bills, view package details, check service status in your area and diagnose an issue.

Key features:
• Lightning-fast access to your bills for the last 12 months
• Make a card payment if you’re not on direct debit
• Check what’s in your package
• Keep an eye on service status in your area and find out when we expect issues to be fixed
• Sign up for text updates on issues we’re fixing
• Diagnose problems with your broadband and TV services and get help to fix things fast
• View all outstanding orders and appointments, including upgrades and service requests
• Amend your engineer appointments, or your Quickstart order
• More secure login with PIN, fingerprint and Face ID

We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Give us app feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, you can email MyVirginMediaapp@virginmedia.co.uk

If you’re having problems while using the My Virgin Media app, contact us on our dedicated Virgin Media Community page at virginmedia.com/appsupport

Please note, you cannot access Virgin emails or your Virgin Mobile account from this app. To manage your Virgin Mobile account, download the Virgin Mobile My Account app.

What you need:
• Virgin Media services (TV, Fibre Broadband, Phone)
• An Android mobile with OS 5.0 or later, with WiFi, 3G or 4G internet access